FREQUENTLY ASKED QUESTION
SHIPPING
What are the shipping methods and delivery times?
All orders will be processed within 1-2 business days upon receipt of payment. Please note that orders placed during weekends or holidays may require a longer processing time.
We offer free shipping for all orders. Shipping times vary depending on the destination of the order and could take from 7 to 15 days for international destinations. For more information, please consult our shipping-policy
We offer free shipping for all orders. Shipping times vary depending on the destination of the order and could take from 7 to 15 days for international destinations. For more information, please consult our shipping-policy
Do you ship worldwide?
Yes, we ship our products worldwide. However, some destinations may have shipping restrictions or limitations. Please contact us for more information.
Can I receive the shipment at an address different from the billing address?
Yes, it's possible to provide a shipping address different from the billing address. During checkout, you can enter the desired shipping address.
Can I change the shipping address after placing the order?
It depends on the order status. Please contact us as soon as possible if you need to change the shipping address.
What happens if my order doesn't arrive?
In case of non-delivery of your order, please contact us to check the shipping status.
What is the cost of shipping?
We offer free shipping on every order, with no minimum spend required! Simply choose your favorite products and we'll ship them straight to your door, at no extra cost."
How can I track the status of my order?
We provide a tracking number for every order so you can monitor the status of your shipment. We will send you a confirmation email with the tracking number as soon as it is available.
What happens if the product arrives damaged?
In case of product damage during shipping, please contact us immediately to check the situation and find a solution.
REFUND
What is your refund policy?
All customers can consult detailed information regarding refunds in the Refund Policy section of our website.
What information do I need to provide to request a refund?
To request a refund, you will need to provide your name, the email address associated with the order, and the order number.
You can contact us via the Contacts section
You can contact us via the Contacts section
How will the refund be processed?
The refund will be processed through the same payment method used for the purchase.
My parcel has arrived late and I want to return it
You can find all the details you need in the refund-policy
How do I request a refund or return? How long does it take?
You can find all the answers you are looking for in the refund-policy
PAYMENT
What forms of payment do you accept?
We offer payment services with Paypal, Visa, Mastercard, American Express, Apple Pay, Google Pay and many others
Do you have COD service (cash on delivery)
No, unfortunately we do not have availabily at the moment
ORDER
How do I know if an item is in stock?
All products that are available in the catalog are available in our warehouse.
If there should be any problems, you will be contacted in the following days by email.
You can choose whether to wait for availability or receive a full refund of the item price.
N.B. If there are other products in the order, only the out of stock product will be refunded.
If there should be any problems, you will be contacted in the following days by email.
You can choose whether to wait for availability or receive a full refund of the item price.
N.B. If there are other products in the order, only the out of stock product will be refunded.
How can I track the status of my order?
We provide a tracking number for every order so you can monitor the status of your shipment.
We will send you a confirmation email with the tracking number as soon as it is available.
We will send you a confirmation email with the tracking number as soon as it is available.
How can I be sure my order has been recevied?
After placing an order you will be given an order confirmation number.
It will also be sent in an email with your order details
It will also be sent in an email with your order details
CONTACT US
How can I contact customer service?
You can contact our customer service via Contacts Section
OUR PRODUCTS
What are your products?
Our store is specializes in selling anime-themed jewerly, including rings, necklaces, and bracelets. These pieces are inspired by popular character, stories, and symbols from the anime and manga universe. Our products are made with high-quality materials, with a focus on attention to detail and design, in order to offer our customers unique and distinctive pieces. With your wide selection of anime-themed jewerly, fans of this genre will have the opportunity to express their passion and wear pieces that reflect their personal style
HOW DO I CHOOSE THE SIZE?
Our rings are adjustable.
There will no longer be any size problems with these adjustable rings which, thanks to a slit at the end, can be easily adapted to the size of the finger.
There will no longer be any size problems with these adjustable rings which, thanks to a slit at the end, can be easily adapted to the size of the finger.
WHAT MATERIALS ARE THEY MADE?
Our rings are made of zinc alloy.
Zinc alloy rings are a type of jewelry made from a mixture of zinc and other metals.
It is known for its durability, making it a popular choice for both fashion and sport jewelry.
Zinc alloy rings are a type of jewelry made from a mixture of zinc and other metals.
It is known for its durability, making it a popular choice for both fashion and sport jewelry.
DISCOUNT CODE
How do I use a discount code?
In your cart, you'll find a section dedicated to discount or promotional codes. Enter the discount code in the designated field and click 'Apply' or 'Update' to check if the code has been accepted. If the code is valid, the total price of your order will be updated with the applied discount. Please note that discount codes cannot be combined and can only be used once per customer. If you have difficulty applying the discount code, contact us and we'll be happy to help!"
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